Level 2 Support Technician

IT Outlet is seeking a motivated individual to join our team as an IT Specialist. We are a growing IT hardware company that specializes in selling new and pre-owned enterprise level equipment nationwide. This is a wonderful opportunity for someone who enjoys working with a multitude of technologies, and helping customers to achieve their technology goals.

Job Requirements:

  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Ability to physically install technology equipment including smartboards, TV’s, wiring and enterprise level equipment.
  • 2 year or 4 year technology related degree preferred, but not required
  • Working knowledge of server/storage preferred but not required
  • Possess a strong background in the Windows OS. Advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
  • Knowledge of wireless technology
  • Ability to diagnose and rectify a wide range of complex computer hardware and software problems.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to provide advanced technical assistance and comprehensive problem resolution to end users.
  • Ability to install and configure computer systems, hardware, and peripherals.
  • Knowledge of customer service standards and procedures.
  • Strong interpersonal and communication skills and the ability to work effectively in a diverse community.
  • Any IT certifications helpful, but not required
  • Attention to detail, problem solving skills and professionalism are a must
  • Experience with VMWare and virtualization preferred, but not required
  • 2 years of IT support or similar experience

Job Responsibilities:

  • Visiting and consulting customers with technical support both on and off site
  • Responding in a timely and professional manner to external and internal customers
  • Installing and configuring various computer, wired and wireless networking and security hardware, software and systems
  • Learning new technologies
  • Ability to document processes and notes
  • Testing, diagnosing, repairing, and refurbishing various equipment.
  • Some travel required.

Experience:

  • Help desk: 3 years (Required)
  • Windows: 3 years (Required)

Apply Now

Put yourself first and join a culture that C.A.R.E’s about your success.

For over 15 years, IT Outlet has worked with an extensive range of clients and industries across the globe, providing services and solutions to ensure their business achieves their technology goals and infrastructures are operating efficiently. We are committed to creating authentic relationships every day and doing the work to provide unmatched service, both inside and outside our organization.

IT Outlet is an equal opportunity employer.