Warranty

Limited Hardware Warranty

Subject to the Terms and Conditions of this Website, and further subject to the terms and conditions below, all ITO hardware comes with a limited, non-transferrable, ninety (90) day warranty from the date the Customer purchases the product from ITO. Customers seeking to exercise their rights under this Limited Warranty must comply with the RMA Process.

All wholesalers and resellers must contact their sales representative for available warranties, and are excluded from this Limited Warranty. While ITO always works to provide the highest quality of new and used equipment, our Limited Warranty should allow you plenty of time to put the hardware into service.

We reserve the right to grant, on a case by case basis, written extensions of the warranty for certain types of gear. Please consult with your sales representative for a possible warranty extension.

ITO does not guarantee or honor the manufacturer’s warranty. ITO is not directly partnered with any manufacturer and because we are independent, we can give our Customers the most available options for brands on the market. This means our Customers experience minimal lead times and great pricing.

Please contact your sales rep or email returns@itoutlet.com with any questions or concerns. Refer to our RMA Process for further instructions for any defective or faulty equipment.

This limited hardware warranty does not cover:

  • Software or data
  • Products for which ITO has not received payment
  • Problems that result from external causes such as accident, abuse, misuse, or problems with electrical power
  • Abuse of any product
  • Any attempt to repair, modify, or alter the product
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Problems caused by using accessories, parts, or components not supplied by ITO
  • Products with missing or altered serial numbers or product identification data

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ITO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO THIS WARRANTY AND IS FURTHER LIMITED BY THE TERMS AND CONDITIONS. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN OUR TERMS AND CONDITIONS, WE HAVE DISCLAIMED ALL OTHER EXPRESS AND IMPLIED WARRANTIES.

THIS LIMITED WARRANTY IS LIMITED BY THE CONTENTS OF THE TERMS AND CONDITIONS