Here's the question every business has to answer about the technology it uses: let the tech break before fixing, or make sure the tech never breaks at all.  Most businesses would skip answering if they could. They're busy developing a new product, filling orders or a million other things. Addressing the question of how to maintain and service IT-related issues is crucial, however. It's reliable, working tech that will make that new product possible, or getting that order filled properly. And, as is the case for all businesses, ensure a million things can even get done.  So what should [...]